Welcome to Total Care Matters
Where Young Lives Flourish
At Total Care Matters, we’re more than a provider of residential care — we’re a place where young people aged 8–18 with emotional and behavioural challenges are supported to grow, overcome barriers, and thrive with confidence.
With welcoming homes across the East Midlands, we offer outstanding, child-focused care in safe and inspiring environments that truly feel like home. Our dedicated team is passionate about creating spaces where every young person is encouraged to explore their strengths and build a brighter future.
What Makes Us Different?
We believe in genuine, personalised care. Our practical approach combines care and education, with each plan shaped around the unique needs of individuals. Most importantly, we listen — the young people we support play an active role in creating their own journey. Discover a place where support is real, growth is celebrated, and young people are empowered every step of the way — welcome to Total Care Matters.
Our Mission
At Total Care Matters, our mission is to deliver exceptional residential care focused on empathy, compassion and respect . We are committed to creating a safe, supportive and therapeutic environment; which provides a true sense of belonging for everyone in our care
Collaboration
Total Care Matters is a proud member of the Children’s Homes Association (CHA), a leading voice in the residential childcare sector . The CHA plays a vital role in keeping members informed about policy updates, legislative changes, and key developments across the sector. Through access to resources, guidance, and networking opportunities, the CHA supports organisations like ours in delivering high-quality residential care for children and young people.Their ongoing work is dedicated to improving outcomes and promoting best practices across the industry.
Our Values
"Every child positively supported through trust, care and empathy.”
This powerful statement is more than a slogan — it is the heartbeat of our practice. It reflects how we approach every interaction, every plan, and every moment of care.
At Total Care Matters, our practice is rooted in a set of core values that shape how we care for children and support one another as professionals. These values are not just principles — they are actions. Each one comes with a guiding phrase that captures its purpose and power.
Professionalism
We lead with competence, care, and accountability.
Safety & Trust
We protect and respect those in our care - always.
Teamwork
Teamwork connects. We achieve more - together.
Therapeutic Support
Therapy heals. We promote well-being, growth, and resilience.
Care & Support
We provide care that goes beyond tasks - it’s about connection and presence.
Empathy
Empathy Leads. We listen with compassion and respond with understanding.