Meet the Team Behind Total Care Matters
Meet The Team
At Total Care Matters, our strength lies in our people. We're a dedicated, compassionate, and highly skilled team working together to make a positive difference in the lives of children and young people. Get to know the faces and roles behind the work we do.
Tahir & Nasir
Company Directors
Tahir and Nasir are the visionary leaders behind Total Care Matters. Their commitment to providing outstanding care and support has shaped the foundation of everything we do. With years of proven expertise in the social care sector, they lead with integrity, purpose, and a deep understanding of what truly matters.
Operations Team
Shaun Oakes
Operations Manager
Shaun plays a vital role in overseeing the day-to-day operations across our homes, bringing a strategic perspective and over 14 years of hands-on experience in the sector. His leadership is key to maintaining consistency, safety, and high-quality care throughout our services. Known as the go-to person for any queries, Shaun is always on hand to offer guidance and support to our teams.
Rebecca Liddiard
Deputy Operations Manager
Rebecca is key to keeping everything running smoothly, work closely with managers and their teams every day, offering hands-on support and a wealth of experience—especially when it comes to working with children. Her knowledge and steady presence help keep our services strong, consistent, and focused on what matters most.
Senior Leadership in Care
Fiona Deighton & Wayne Chadfield
Senior Registered Managers
Fiona and Wayne bring a wealth of experience in residential care and lead by example.
“Our Senior Managers lead with confidence, insight, and years of experience. They guide the direction of our services, support their teams, and help shape a positive environment where both staff and residents can thrive, ensuring our care remains person-centred and exceptional.”
Residential Teams
Every home has its own dedicated leadership and care team:
- 1 Registered Manager (RM)
- 1 Deputy Manager (DM)
- A committed team of Senior Residential Support Workers (SRSW) and Residential Support Workers (RSW)
These teams are the heart of daily life in our homes, providing consistency, compassion, and a safe environment for every young person.
Human Rescources & Finance
Shujala Hyder
HR Business Partner
Shujala manages the HR team, offering strategic insight to ensure positive outcomes for the organisation by fostering a supportive, values-driven working culture and promoting staff wellbeing and engagement.
Arooj Mahmood
HR Assistant
Arooj ensures our HR processes run smoothly and efficiently, providing support with recruitment, onboarding, and daily team queries.
Bella Harris
HR Advisor
Bella supports managers and staff teams by promoting good HR practice, with a strong focus on employee wellbeing, a positive organisational culture, and access to development opportunities such as QCF training.
Jane Roberts – Gunn
Finance Administrator
Jane keeps our financial operations on track, managing budgets, processing payroll, and ensuring financial compliance with great care and precision.
Therapy & Wellbeing
Emily Rhodes
Drama Therapist
Emily brings creative therapeutic support to our children and young people, using drama and play to encourage expression, healing, and personal development. Emily supports staff by providing wellbeing supervisions, creating dedicated space for them to focus on their wellness.
Final Word
Each and every person at Total Care Matters plays a vital role in creating nurturing, high-quality environments where young people can thrive. Together, we bring passion, professionalism, and heart to everything we do.