15 Years of Delivering Quality Residential Care
Testimonials
Celebrating Our Team’s Dedication
At Total Care Matters, we are proud of the unwavering commitment and compassion our teams show every single day. This page is a tribute to the outstanding work they do—and a space to showcase the appreciation shared by the professionals who work closely with us, as well as the children we support. Below are just a few examples of the powerful feedback we’ve received from external providers recognising the exceptional care and trauma-informed practices delivered by all our homes. You'll also find messages and reflections from the children themselves.
"During the young person’s transition into our placement, the support from Ashleigh House was exceptional. The staff and management clearly knew the young person well and provided us with in-depth insights far beyond the usual paperwork. Their input made the transition seamless. I’m truly grateful to the whole team for their dedication and support."
Ashleigh House
From a Home Manager (receiving the young person into their care):
“The team at Holly View are deeply committed to a trauma-informed approach. They prioritise safety, connection, and positive relationships, tailoring support to each young person’s needs using DDP/PACE principles. The trust they’ve built is evident in the way young people feel safe to share their experiences — a true testament to the team’s exceptional dedication.”
Holly View
From an Independent DDP Practitioner
"When I moved into Maple View at 15, I was nervous and unsure. But thanks to the incredible staff at Total Care Matters, I quickly felt at home. They taught me essential life skills — from cooking and budgeting to gaining independence through ‘trust time.’ This support made my transition to Semi-Independence after turning 16 so much easier. Looking back, my time at Maple View truly felt like home. I wouldn’t change a thing, and the care and guidance I received gave me the confidence to build my own future — and today, I have my own place because of it. To any young person entering Total Care Matters, know that the support is there to help you achieve your goals — it might be a rollercoaster at times, but it will be worth it."
Maple View
From a previous young person
"Fair View is great at supporting us with mental health, school, family, and relationships. They try to organise activities during the holidays so we have things to do. They make sure we're okay, help us with what we want and need, and support all of our individual needs. They understand when we need space and give us opportunities to try new things."
Fair View
From a young person:
"We would like to acknowledge the outstanding care and support provided by the manager in their work with a young person, CD. Their trauma-informed approach, professionalism, and compassion have made a meaningful difference in CD’s life, helping her feel safe, supported, and valued.
The manager’s dedication and commitment embody the values of Total Care Matters — providing high-quality, empathetic care to young people who have experienced trauma. We are deeply grateful for their continued efforts and the positive impact they make every day"
Maple View
From THE LOCAL AUTHORITY
"Ashleigh House is an incredible setting—exactly the kind of place I would have wanted at that age. The staff are warm, friendly, and clearly have a strong rapport with the young person currently in their care. I genuinely cannot fault them."
Ashleigh House
From a Local PCSO
"Holly View is an excellent placement. The team is hardworking, committed, and truly supports my young person in being his authentic self. They actively promote his independence and make sure he feels safe and valued. He’s happy living there, and that speaks volumes."
Holly View
From a Social Worker
“Willow View is a lovely home with a relaxed, positive environment and is maintained to a good, clean standard. The Manager and one or two other staff members came in to say hi and just keep an eye on things. There appears to be good relationships with staff judging by the banter with the young person. Cannot comment on weather the young person gets to do chores, cook and do his own washing ect. But I can sense it’s a place where he feels safe. I feel like he needs more challenges such as learning to engage with his peers”
Willow View
From a young person’s English Tutor
“I believe Fair View to be a very caring and safe place. All staff at Fair View who I have had any contact with clearly care and show compassion. Staff are strong advocates for the young person and ensure their voice is heard when they are not able to or present in professional meetings. Whilst there are still struggles with engagement in attendance, Fair View are supporting this and remain open to suggestions and strategies from other professionals.”
Fair View
From a young person’s school
“I would like to take this opportunity to say thank you to everyone at Rosewood and Cedar. Thanks for all your hard work and support with my daughter. I know she hasn’t been the easiest, but deep down she appreciates it too so thank you again”
Rosewood House
From a young person’s mum