Privacy Policy

Total Care Matters Ltd

Last updated: 02/10/2025

At Total Care Matters Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our residential childcare services and website.

1. Who We Are

Total Care Matters Ltd (“we”, “our”, “us”) is a residential childcare provider registered in the UK. We are the “data controller” of the personal information you provide to us.

If you have any questions about this Privacy Policy, you can contact us at:
📧 Email: admin@totalcarematters.co.uk
📞 Phone: 0115 846 2822
📍 Address: 11 Chantrey Road,  West Bridgeford, Nottingham. NG2 7NR

2. Information We Collect

We may collect personal information when you:

• Enquire about our services

• Provide care-related information for a child or young person

• Apply for a job with us

• Visit our website

The types of data we may collect include:

• Personal details (name, date of birth, contact details)

• Emergency contacts

• Health, educational, and safeguarding information (where necessary for care provision)

• Employment and background information (for staff and applicants)

• Technical data (IP address, browser type, website usage through cookies)

3. How We Use Your Information

We process personal data for purposes including:

• Providing safe, effective residential childcare services

• Meeting legal and regulatory obligations (e.g., safeguarding, Ofsted requirements)

• Responding to enquiries and communicating with you

• Processing job applications and managing employment

• Improving our website and services

We only collect and use personal data where we have a lawful basis to do so, such as consent, legal obligation, contractual necessity, or legitimate interests.

4. How We Share Your Information

We will never sell your personal data.
We may share personal information with:

• Relevant professionals involved in a child’s care (e.g., social workers, healthcare providers, schools)

• Regulators and local authorities where required by law

• Service providers (e.g., IT, HR, or security systems) who support our operations under strict confidentiality agreements

5. Data Security

We take appropriate measures to keep personal data safe, including secure systems, restricted access, and staff training. While no system is 100% secure, we are committed to protecting your data against loss, misuse, or unauthorised access.

6. Data Retention

We only keep personal data for as long as necessary to fulfil the purposes we collected it for, including meeting legal, regulatory, or safeguarding requirements. After this, data will be securely deleted or anonymised.

7. Your Rights

Under the UK GDPR, you have rights over your personal data, including:

• The right to access your data

• The right to correct inaccurate data

• The right to request deletion (where applicable)

• The right to restrict or object to processing

• The right to data portability

To exercise any of these rights, please contact us using the details above.

8. Cookies & Website Use

Our website may use cookies to improve functionality and user experience. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will endeavour to keep the latest policy available to view on this page.

10. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the UK’s Information Commissioner’s Office (ICO): www.ico.org.uk