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TCM Spotlight

Celebrating Growth, Kindness & Community – Together

At Total Care Matters, we feel every step forward is a story worth sharing.
This is our space to celebrate the heart and soul of TCM: our incredible young people, dedicated staff, and exciting community. From individual achievements, to everyday acts of kindness, TCM Spotlight is where we highlight those moments that matter.

Featured Story

Ofsted results in: Holly View – Outstanding, Elm View & Fair View – Good. Amazing work teams!

We are thrilled to share fantastic news! Following their full inspection in February, Holly View achieved Outstanding in all areas. This remarkable accomplishment reflects the team’s dedication, consistency, and exceptionally high standards. Ofsted highlighted the excellent work being done and recognised the young person’s growth and development—something everyone involved can be incredibly proud of. Congratulations to the Holly View team on this brilliant result!

A huge congratulations to Elm View, who received Good  across all areas after their February inspection. Inspectors were impressed by the support provided and the progress made by the young person in just eight months. This outcome is a testament to the hard work and commitment of the entire Elm View team—well done!

We also celebrate Fair View, which was rated Good in all areas following their March inspection. This achievement highlights the professionalism, resilience, and passion of the team. Results like these are earned through dedication and consistently high standards—well done to everyone!

Let’s take a moment to celebrate these successes and continue building on the strong foundations you’ve created. Once again, congratulations to all the teams!

Staff Shout Out

Celebrating the people who make TCM shine !!!

Massive shoutout to the incredible teams at Rosewood and Ashleigh! You’re always stepping up, supporting others, and making a real difference for our young people—thank you!

Big congratulations to Faye and Katholiki as well for giving 110% to their QCF—keep smashing it! 

 

Celebrations & Good News

Sharing positive updates across our homes and teams !!!

We wanted to take a moment to thank all our teams for getting involved in the videos below. It’s fantastic to see our homes being showcased, highlighting not only the beautiful environments we’ve created but also the exceptional care we provide to the young people we support. It’s equally great to see your shared enthusiasm for promoting the residential children’s care sector and helping to challenge common stereotypeslike the idea that it’s anything like Tracy Beaker!

We’re excited to continue sharing the incredible work we do and the ongoing growth of our company.

You can watch some of the videos created by our team and young people below.

Playlist

4 Videos

We’d also like to take this opportunity to recognise and celebrate the following team members for their continued commitment and service:

  • Elishah – 4 years (Feb 2026)
  • Stanley – 3 years (Feb 2026)
  • Louise – 7 years (Mar 2026)
  • Adele – 4 years (Feb 2026)
  • Janet – 1 year (Mar 2026)
  • Emma – 1 year (Mar 2026)

 

From the directors and everyone at Head Office, thank you for your hard work, loyalty, and the difference you make every day. We truly appreciate everything you do and look forward to continuing this journey together.

Voices Of Care

E’s Gift Baskets and ‘Family’ Poem”

Gift Baskets Given to Mind

Our young person E recently led a thoughtful project, organising gift bags for the mental health charity Mind.

Each bag included a self-care message written by our young people and staff – a small gesture with a big impact.

Thank you to everyone who contributed time, ideas and kind words to make this happen 💙

E’s contact at Mind shared this lovely feedback:

“Thank you ever so much for your donation from you and the children. It will go in our Crisis Café and will lift many people’s spirits.”

A Poem from E – ‘Family’

We’re very grateful to E from Elm View, who has given us permission to share their powerful poem about family and love.

Family,
they say they’re there to just take care of you until your 18,
until you can take care of yourself,
but,
they are so wrong.

They don’t know,
they don’t know that a mother birthed her child for a reason,
that reason was to love her kid with unconditional love that you could drown in it,
they don’t know that a father would dress up as a princess and wear a tiara as soon as his daughter asks him to,
and that he’ll kick a ball around whenever just to teach his son football or rugby or basketball,
they don’t know.

They don’t know that a brother or a sister is a blessing because you have a built in best friend,
but it’s also hell because they’ll annoy you 24/7,
but the love is there somewhere between fights and play-fights,
it’s always there.

A family can be big or small,
or different,
it could have foster kids or adoptive kids or no kids,
but sometimes a family is just a family,
and you shouldn’t judge it before you’ve even met into it.

E, Elm View🩵

Thank you, E, for trusting us with your words.

Shoutouts & Celebrations! 

We’d love to hear from you! Whether it’s a success story, a special milestone, or a heartfelt thank-you—send it our way.

Email your stories and photos to: info@totalcarematters.co.uk

Your news could be featured in the next edition of TCM Spotlight!